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wireless networking FAQs

What is Wifi / Wireless?
A wifi or wireless connection uses radio frequency signals to send data between computers and devices, replacing the need for wired connections. The frequencies used by wireless computing standard (802.11) are similar to that used by home portable phones. These signals are ideal for small areas such as a house or small office. Wifi is a term which can be used generically when referring to any type of 802.11 wireless network.

What do I need?
A broadband connection is required for maintaining an optimal Internet connection at high speeds. Take a look at our broadband plans and select one right for your needs, or call our sales team on 13 19 17 to assist you in your choice.

After you're selected a suitable plan, the right hardware is required to get a wireless network up and running. View how it works for ideas on how to setup your network, or alternatively, speak to our sales team who can advise you on what equipment you'll need to get started.

I have broadband already, what do I need to go wireless?
All you need to get your wireless network up and running is:

Choosing the right hardware is easy as we've teamed up with Belkin to offer the most advanced wireless network products on the market. View how it works for a run-down of the hardware you will need.

How do I set my wireless network up?
The wireless hardware we supply is designed for easy self installation. The user manual and quick installation guide provided with your hardware should get you going in no time. We have also put together a Quick Setup Guide for Wireless. If you have any problems along the way, you can get help by calling the Belkin Support line on 1300 554 780.

If you have one of our Netgear wireless modems, the installation CD that came with the modem will also allow you to setup wireless. If you run into any difficulties, you can contact the Netgear Support line on 1300 361 254.

Why is the signal strength low or dropping off?
There are many reasons why a wireless signal strength is low or experiencing interruption, including:

Range of the wireless modem/router - for the average home, the range of the wireless signal should not be a problem. Range is limited by the number of walls, ceilings, or other objects that the wireless signals must pass through. Typical ranges vary depending on the types of materials and background radio frequency noise in your home or business. The key to maximising range is to follow these basic principles:

  1. Keep the number of walls and ceilings to a minimum - Each wall or ceiling can rob your Wireless product of between 3 to 90 feet of range. Position your wireless router and computers so that the number of walls or ceilings between is minimised.
  2. Try to position the wireless router and computers so that the signal passes through drywall or open doorways and not other materials.
  3. Keep your hardware away (at least 3-6 feet) from electrical devices that generate radio frequency noise, like microwaves, monitors, electric motors, UPS units, etc.
  4. If you are using 2.4GHz cordless phones or X-10 (wireless products such as ceiling fans, lights, and home security systems), your wireless connection may experience interruption or drop out completely. If you are experiencing difficulty achieving a connection, try turning these items offer to see if it has any effect.

You may also try changing the wireless channel being used. In Australia there are 11 channels that can be used on wireless equipment. Each channel has a slightly different frequency. Changing the wireless channel on your router will change the frequency being used and may assist in avoiding interference from other devices.

What security risks are involved with a wireless network?
By default, your wireless network is open to anyone within range and with the right equipment. At the default setting, with no encryption set, your router will let anyone within range onto your network.

We strongly recommend that you take steps to help protect your wireless network against unauthorised use. For instructions see securing your connection or refer to your user guide.

Where can I get further help with my wireless network?
Although our staff are unable to provide you with technical assistance for your wireless home network, Belkin Support can be contacted for further support on 1300 554 780.

8:30am - 5:30pm EST, Monday to Friday
Website: www.belkin.com/anz
Email: supportau@belkin.com

If you are not using Belkin hardware, you may wish to contact the supplier or manufacturer of your unit for further assistance.

What are the benefits of Wifi?
Some of the key benefits of a wireless network are:

What is 802.11b, g etc ?
IEEE 802.11 is a group of wireless networking standards, including 80211b, and 80211g which operate in the 2.4Ghz frequency range. 80211b supports speeds up to 11 Mbps, while 802.11g, the most recently approved, theoretically supports speeds of up to 54 Mbps

What's the range for 802.11b/g?
The Belkin Wireless routers have been tested to work at ranges of up to 200 Feet (60 meters). Tests were conducted outdoors with no physical obtrusions and minimal interference to the wireless signal.

How fast is wireless?
802.11g wireless (the most common) has a theoretical top speed of 54Mbps, about half the speed of a typical wired network. This is due to the fact that radio signal technology can not transfer data as quickly as cables can.

What wireless standards does the Belkin Modem/Router support?
The Belkin Modem/Router supports 802.11b and 802.11g

Is it as reliable as an Ethernet connection?
In short, the answer is no. Wireless technology is susceptible to drop outs, where as Ethernet connections will not drop out unless their cables are defective or are removed. But for some people the convenience gained in many circumstances outweigh these reliability concerns.

How can I share files or a printer with other computers?
You need to setup 'file and printer sharing' on each computer. For help with this consult your operating system manufacturer's web site or documentation.

How can I find the MAC addresses of wireless clients?
This can be found in the Belkin Wireless Card Utility , under the About tab.

How can I tell if it's working correctly?
Open the Belkin Wireless Card Utility and select the Status tab and see if it is connected to anything. Additionally, the icon in the System Tray should be green.

How do I set it up?
For step by step instructions please refer to the Quick Setup Guide for Wireless.

How do I install my wireless adapter?
For instructions on installing Belkin wireless adapters please refer to the User Guide which would have arrived with your equipment or visit the Belkin Website